My Digital Doorman Support Blog

My Digital Doorman Package Logging Software is proud to sponsor:

Talkin' Ship Logo

This weeks podcast topic:

Talkin’ Ship with Jerry & Patrick #18 LIVE from Chicago

LIVE from the AMPC Convention in Chicago
Jerry & Patrick are live on the scene!

We will be talking to store owners, new vendors and old friends. Tune in and find out what you are missing.

Talkin Ship with Jerry & Patrick is the first podcast dedicated to the Mail and Parcel Industry, so it is written and tailored just for you.

Today’s Guests Include:
Patrick Weir, Owner Manhattan Mailroom NYC
Jerry Noonan, Owner MBE 1844 NYC
…and all sorts of folks we run into at the convention. Tune in and find out.

Today’s links include:

Learn more about My Digital Doorman today!

www.AMPC.org

Want to subscribe to this Podcast? Click here:
http://feeds.feedburner.com/MDD
Have something to say? Post a comment below!

Hey, Connect with us!
www.facebook.com
http://twitter.com/talkinship

Customers keep getting package emails even though we haven’t logged them any packages.

We are calling this the Mystery Email problem. 

 We know what the problem is but have not yet been able to identify the root cause.  The good news is that we know how to fix it. 

What is happening is that in some locations, somehow, there are a few package receiving customers in the system with a mailbox/unit number of  “__________” (blank)

We don’t know how these boxes/units are being created and have not yet been able to reproduce it.  However, once you have one “______” box/unit number (or more) then anytime you enter in a package and hit the enter key twice,  instead of once, (which, in itself is rare) then a package is created for box/unit # “_________” (blank) which will send an email to all box holders that have a box/unit # “______” (blank).

So far we have mostly seen locations with one Blank customer, but there have also seen a location with seven.

This is how you fix this problem:  

1. Simply log on to your account

2. click the top arrow/triangle next to the “Box #” column here:

3. the accounts with a  box/unit# of “_______” (blank) will come to the top of the list.   Delete them.

done. 

These accounts were duplicates created from a user error by the package recipients and you have not been using them. 

The root of the problem has been fixed!  Thanks to Maureen, who found this and the programmers who corrected the loop hole.

-Patrick

Q: Is Talkin’ Ship MOVING?

A: Yes!  The podcasts are moving to their very own blog with their own website.  The move will take place in Late March.   All the old podcasts will be moved to:

www.TalkinShip.com  (where else?)

Please note that there are NO G’s in Talkin’ Ship 

www.TalkinShip.com is our new website.  Adding that pesky G will allow you to talk about BOATS, not pack and ship stores.

We will keep the old podcasts on this blog for a short while during our transition to the new website.

This blog, www.MyDigitalDoorman.com/blog  focus strictly on tech issues for MyDigitalDoorman.com

Q. Why are you moving and what does it mean to me?

A. We are moving Talkin Ship to its own site because it has earned itself a promotion.  The number of listeners and subscribers to Talkin’ Ship has ballooned to about 1000 per podcast.  That means that it has more than earned the right to have it’s own website instead of  “piggy backing” on the MyDigitalDoorman site.

Other than the move there are no other changes that will affect you.  With two different blogs, the Tech blog can do a bit more Tech work, and the Podcast blog can be a bit more fun loving and inventive.

We hope that all of the users enjoy the new format.

Here are some frequently asked questions:

Q: What is Talkin’ Ship?

A: Talkin’ Ship is a podcast that covers discusses a range of topics relevant to the Mail & Parcel Industry. As an independent or a franchisee, the truth is sometimes you feel alone out there. Talkin’ Ship lets you spend some quality time with folks who have “been there and done that.” Jerry and Patrick have over thirty years of Mail & Parcel Center (MPC)ownership under their belts and they love to share their experience with you! Friends in the industry for 13 years, they share their views and opinions while exploring the views of industry experts and regular store owners alike. Be careful though, you might just learn something that helps your business.

Q: What’s a Podcast?
A: A podcast is simply an online radio-style talk show. That means you can download and listen to it anytime you want. Don’t let the term “podcast” scare you. It is incredibly easy to use. Just click the link below from any computer that has speakers attached, click the play button, and it will start automatically. There is nothing to download or install; it just plays from a webpage. Plus, once you tell your friends and your kids you are listening to a Podcast, they will probably be amazed at your technological acumen.

Q: How do I listen to it?
A: Just click this link and then press “play” to hear it on your computer:Play show from a website Your computer will need speakers or headphones. All laptops have built in speakers. If the computer you are using makes noise when you restart it or shut it down, it has speakers attached.

Q; How much is the Talkin Ship Show?
A: Talkin’ Ship is FREE. Not just for now, but forever. Just like turning on a radio program, you only have to listen to it to enjoy it. The program gets all its money from Mail and Parcel Industry sponsors. What time is it on? Its available all the time, or whenever you want to hear it. Since the podcast “lives” on the web page, you can go there whenever you want and listen to it just as easily as going to Weather.com to check the weather. Actually, its easier since there are no ads on our page and no pop-ups (we hate those things too). Want to hear a show from last month? No problem. Once the show is up, it will stay online forever. You will never have to worry about missing something important or forgetting the name of that company that sells the thing you need right now. The shows are always there for you, with a new one coming out every other week.

Q: Can I request a show on a topic that is important to me?
A: Absolutely! There are contact emails and phone numbers on each show to do just that.

Play it live from the website anytime. Listen to one of our past shows now!

My Digital Doorman Package Logging Software is proud to sponsor:

Talkin' Ship Logo

This weeks podcast topic:

Talkin’ Ship with Jerry & Patrick #17 Crucial Cost Cutting in a Down Economy, Part Two

Crucial Cost Cutting in a Down Economy, Part Two
Easy cuts and survival tips you need to make NOW!

Yes, there is no missing or mistaking this down economy. That does not mean the game is over for you though. Jerry and Patrick bring on special guests to show you how to ride this wave until the tides turn. HANG IN THERE!

Talkin Ship with Jerry & Patrick is the first podcast dedicated to the Mail and Parcel Industry, so it is written and tailored just for you.

Today’s Guests Include:
Patrick Weir, Owner Manhattan Mailroom NYC
Jerry Noonan, Owner MBE 1844 NYC
Julianna Shapiro, PC Synergy

Today’s links include:

Learn more about My Digital Doorman today!

www.pcsynergy.com
www.rscentral.org

Want to subscribe to this Podcast? Click here:
http://feeds.feedburner.com/MDD
Have something to say? Post a comment below!

Hey, Connect with us!
www.facebook.com
http://twitter.com/talkinship

My Digital Doorman Package Logging Software is proud to sponsor:

Talkin' Ship Logo

This weeks podcast topic:

Talkin’ Ship with Jerry & Patrick #16 Crucial Cost Cutting in a Down Economy, Part One

Crucial Cost Cutting in a Down Economy, Part One
Easy cuts and survival tips you need to make NOW!

Yes, there is no missing or mistaking this down economy. That does not mean the game is over for you though. Jerry and Patrick bring on special guests to show you how to ride this wave until the tides turn. HANG IN THERE!

Talkin Ship with Jerry & Patrick is the first podcast dedicated to the Mail and Parcel Industry, so it is written and tailored just for you.

Today’s Guests Include:
Patrick Weir, Owner Manhattan Mailroom NYC
Jerry Noonan, Owner MBE 1844 NYC
Larry Riccatelli, Refund Technolory
Karen Joffe, Plastic Loose Fill Council

Today’s links include: